31 October, 2014

Design your Engagement Survey so that it creates Engagement.

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Although many companies has understood that having high scores in satisfaction surveys does not correlate strongly with customer satis...
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Conclusion – Imagine the unimaginable. Chapter 7 of "How Google Works"

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Technology driven change is outpacing the ability to train people in new skills putting unprecedented pressure on companies and societie...
30 October, 2014

Innovation - Create the primordial ooze. Chapter 6 of "How Google Works"

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Google’s approach to innovation is different from that of Apple – focus is on being open and collaborating like the android ecosystem ...
28 October, 2014

Communications - Be a damn good router. Chapter 5 of "How Google Works"

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Google does not limit information based on seniority, it believes in sharing information on all levels. A quarterly briefing of the boar...
22 October, 2014

If you lose the Millennials – you lose!

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Corporations with long tenure in mature industries often operate based on a number of principles that is reasonably stable. The most impo...

Decisions – The true meaning of consensus. Chapter 4 of "How Google works"

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Google’s decision to enter China was easy from a business perspective but much more difficult when using the “Don’t be evil” indicators....
20 October, 2014

Talent – Hiring is the most important thing you do. Chapter 3 of "How Google Works"

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The most important thing you do is to hire talent – every sports coach knows this is more important than strategy. Scouting is like shavi...